Transparent local policies are a precondition for civic participation and high-quality public services. To achieve a good mutual understanding and an optimization of services offered, an efficient communication culture between the different community facilities as well as with external actors is essential. The transparency of municipal processes and structures helps keep citizens better informed, allowing them to take part in the activities of the local authority. The communication of the municipality with its civil society and the media contributes to building mutual trust. At the same time, the transparency of internal communication facilitates the organization of work and the coordination between the different services of a municipality.

Discover the toolbox's best practices in this category

Cost evaluation of environmental degradation (COED)
Creation and support of urban observatories
Citizen offices for municipal services