Social Accountability Manual

A practical manual for Social Accountability practitioners

Definition, objective and added value

The Social Accountability Manual has been developed during and after several GIZ-LGP Social Accountability pilot interventions in Palestine. It is a practical manual for Social Accountability practitioners. It contains theoretical backgrounds, practical implementation methods, a toolbox, lessons learnt, and training material samples.

Working methods

This manual has been developed as a toolkit for partner CSOs and municipalities willing to engage in Social Accountability approaches. The overall aim is to enhance civil society and citizen participation in decision-making processes at the local level, increasing responsiveness and transparency of the local governments towards their citizens and raising awareness about citizens’ and municipalities’ rights and responsibilities in public matters. The tools presented in this manual help partners to strengthen transparency, monitoring, participation and response mechanisms, thus contributing to building a constructive relationship between citizens and local governments.


It has been designed in a practical way, presenting different Social Accountability tools described step by step, in order to ease the project implementation process. This manual is also considered a living document: At the end of the pilots’ implementation phase, a review of the first draft took place in collaboration with all stakeholders involved in the process (CSO, MDLF and MoLG representatives), who provided their comments and added information in the different sections.

Practical examples

Currently the Social Accountability Manual serves as a base-document for the development of a national Social Accountability toolkit in Palestine by the National Working Group on Social Accountability.

Reference documents in English

Reference documents in French, Arabic and German